Refunds and cancellations
Except where required under the Australian Consumer Law, purchases of ReviseOnline courses and subscriptions are generally non-refundable once access to the platform has been provided.
If you make a purchase by mistake or experience exceptional circumstances, you may contact us within 14 days of purchase to request a refund. We will consider requests on a case-by-case basis, taking into account factors such as whether course content, assessments or protected resources have been accessed or used.
Any refund, partial refund or account credit offered where not otherwise required by law is at the discretion of ReviseOnline Pty Ltd.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
How to request a refund
Email billing@reviseonline.com from the address associated with your account, and include:
- The order number (visible on your orders page and the receipt email).
- The reason for the refund request.
- Whether you would prefer a refund to your original payment method or a platform credit.
You can also reach out via our contact form if you would prefer not to email.
Processing time
Once approved, refunds are processed within 5–10 business days. The amount returns to the original payment method. Card refunds may take an additional 2–5 business days to appear on your statement, depending on your bank.
Schools and institutional purchases
Refund and credit terms for school licences, bulk seats, and institutional bundles are governed by your master services agreement or purchase order. Please contact your ReviseOnline account manager to discuss any refund or credit request, or email billing@reviseonline.com and we will route the request to the right person.
Questions
Anything unclear? We are happy to help — email billing@reviseonline.com.